Frequently Asked Questions
Everything you need to know about our premium Hawaiian-inspired footwear.
What is the OluKai warranty policy?
We offer a one-year guarantee against manufacturer’s defects. This covers issues like straps pulling out or soles delaminating, provided the footwear has not been subjected to excessive wear or misuse.
How do I find the right size in OluKai shoes?
Our footwear generally runs true to size. If you are between sizes, we typically recommend sizing up for sandals and checking our detailed size chart for closed-toe styles to ensure the best fit.
Are OluKai sandals waterproof?
Many of our styles feature water-resistant synthetic straps and quick-drying linings designed for life near the ocean. However, our premium leather styles are water-resistant rather than waterproof and should be treated with care.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn items within 30 days of purchase. Items must be in their original packaging and condition to be eligible for a full refund.
How should I clean my OluKai footwear?
For leather, use a specialized leather cleaner and conditioner. For synthetic styles, hand wash with mild soap and cold water, then allow them to air dry away from direct sunlight.
What makes the OluKai footbed unique?
Our anatomically contoured footbeds are designed to mimic the feeling of bare feet in wet sand, providing immediate comfort and lasting arch support for all-day wear.